Privacy Policy

Last Updated: January 2026

Pet Fresh Solutions LLC (“Pet Fresh,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, submit a form, or use our services.

1. Information We Collect

We may collect personal information you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Service address

  • Pet and service-related details

  • Payment information (processed securely through third-party providers)

We may also automatically collect certain information when you visit our website, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services

  • Schedule appointments and recurring services

  • Communicate with you via phone, text, or email

  • Process payments and invoices

  • Improve our website, services, and customer experience

  • Send service updates, reminders, or promotional offers (you can opt out anytime)

3. Text Messages & Communications

By providing your phone number, you consent to receive service-related calls and text messages from Pet Fresh Solutions LLC. Message and data rates may apply. Consent to receive messages is not a condition of purchase.

4. Sharing Your Information

We do not sell your personal information. Ever.

We may share your information only with:

  • Trusted service providers (such as scheduling, payment processing, or CRM platforms)

  • Legal or regulatory authorities if required by law

All third parties are required to keep your information secure and confidential.

5. Payment Information

Payment details are handled through secure, third-party payment processors. Pet Fresh Solutions LLC does not store or have direct access to your full payment information.

6. Cookies & Tracking

Our website may use cookies or similar tracking technologies to improve functionality and understand how visitors use the site. You can control cookie preferences through your browser settings.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take data protection seriously and work to prevent unauthorized access.

8. Your Choices & Rights

You may:

  • Request access to or correction of your personal information

  • Opt out of marketing communications at any time

  • Request deletion of your information, subject to legal or operational requirements

To make a request, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Pet Fresh Solutions LLC
Email: info@gopetfresh.com
Phone: 219-327-7557